Backup Manager Management Reports > Error Log Summary
   
Version 9.1.01
Error Log Summary
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As you enter the name in the Quick Search field, up to 10 potential matches are displayed. If the template, report or dashboard is shown, you can select and run it directly from the match list. You can also click All Items in the match list to go directly to the Search Results.
Use the Explorer to browse through the StorageConsole templates, dashboards and reports. The navigation pane displays templates organized by products along with user created, and system folders. This report is located here:
This report has a different version, for each of the following:
Client
Policy
Server
The Error Log Summary reports backup failure details that have been gleaned from backup error logs. Use this report in conjunction with the Largest Backup Volume report to mitigate future problems by determining which types of errors occurred with the greatest frequency.
The Error Code Description typically provides sufficient details to start your troubleshooting process. For example, a NetBackup error code of 196 would be an indicator that there are not enough resources available and a Virtual Tape Library (VTL) may be needed. The 196 indicates that the client backup cannot begin because drives are not available. Refer to the backup product’s reference guides for additional guidance.
You could investigate further by generating a Tape Library and Drive Utilization to identify how many tape drives are writing and for how long. In addition, the Drive Utilization & Performance Report provides insight into the throughput, with drilldowns to drive performance.
This report displays a number of links that enable drill down access to additional details, as described in the following table.
The Error Log Summary provides the following information:
NOTE: Some of the following fields do not appear in every Error Log Summary. Each of the three report types—Client, Server, Policy—contains only the fields that make sense for its group.
 
Server
The server is the system that is managing the storage devices.
Client
The system that was backed up.
IP Address
The IP address of the client, shown only in the Error Log Summary By Client report.
Policy
If you selected Group By Policy through the Report Designer, the policy name appears in this column. This column does not appear if you selected Group By Management Server.
Backup Product
Indicates the backup software running on the server where the error occurred. Refer to that product’s documentation to correlate the error code to diagnose problems.
• CommVault Simpana
• HP Data Protector
• EMC Networker
• Symantec Backup Exec
• Tivoli Storage Manager
• Symantec NetBackup
Error Code
Numeric code reported by the backup product. Refer to the backup product’s reference guides for troubleshooting advice.
Error Occurrences
Each row in the table displays the number of occurrences for each error code within the report’s selected time frame.
Click on any error occurrence to go to the Job Summary report, which lists the events that correspond to that particular error code.
Last Error Date
Click on the Last Error Date to go to the Job Summary report, which displays the most recent error events only, including skipped files. If the dates are missing the century, 2000 is added to the date.
Error Code Description
Each row in the table includes a detailed error description that provides you with valuable information. Since the data is derived from backup job error logs, this description is backup-product dependent.