Uninstalling Portal Server Software (Windows)
This procedure assumes that you installed an evaluation version of APTARE StorageConsole, and now want to uninstall it. Use this procedure to uninstall the application and remove the Oracle database and all the data that resides on that database. Files that you created after the product was installed will not be deleted. Perform this procedure on your Portal Server.
To uninstall Portal Server software
Caution: This procedure completely removes APTARE StorageConsole, the Reporting Database, and all the data that resides on that Oracle database.
1. From a DOS command prompt, stop and remove the services:
> cd C:\opt\aptare\utils > stopallservices.bat > removeservices.bat |
2. If running, shut down the Distributed Transaction Coordinator service.
This Microsoft service can sometimes lock one of the Oracle files and prevent the uninstall from completing successfully, as outlined in a Microsoft bug report at http://support.microsoft.com/kb/q233297.
3. Run the uninstaller executable (.exe):
C:\opt\UninstallerDataPortal\
4. From a Windows File Explorer window, remove the database and any other files created after the initial installation:
a. Delete the C:\oradata folder.
b. Delete the C:\opt folder.
5. Reboot the Windows Server.