Account Lockout
A user is allowed five attempts at a password. If the user is unable to remember the password after five attempts, the account is locked. An administrator must reactivate the account before the user can login.
NOTE: The default login attempts is set to 5. This value can be overridden by adding the following line to portal.properties:
portal.loginAttempts=<numeric value>
To unlock the account
1. Click Admin>Users>Users and Privileges.
2. Select the user name and click
Edit.
3. Change the Active field from No to Yes.
4. Click OK.