Report Emails are not Being Sent
If Report Emails are not being sent:
The SMTP_HOST value in the System Configuration does not have a running mailer.
You can also set the authentication mode under Admin>Advanced>System Configuration>Portal.
As shown in the following table, several properties can be customized:
Email SMTP authentication | Set to true to enable email authentication. |
Email SMTP host IP address | Make sure this references a running mail server. |
Email debug mode | Used for product developers to debug mail transmission issues. |
Email enable Transport Layer Security (TLS) | The SMTP Transport Layer Security extension—the encryption and authentication protocol. When a client and server that support TLS talk to each other, they can encrypt the data channel to guard against eavesdroppers. |
Email from address | The email address for a reply back. |
Email from name | The name associated with the reply back email address. |
SMTP User | User name used for authentication on the email server. |
SMTP password | Password required by email server. |
Additional Email Troubleshooting Recommendations
To determine what is causing the issue.
• Telnet to port 25 to test connectivity to the email server.
Typed text is in bold.
$ telnet localhost 25
Trying 127.0.0.1...
Connected to localhost.
Escape character is '^]'.
220 www.aptare.com ESMTP Sendmail 8.11.6/8.11.6; Wed, 26 Jan 2008 10:16:10 -0800
hello aptare
250 www.aptare.com Hello localhost.localdomain [127.0.0.1], pleased to meet you
mail from: gthom@aptare.com
250 2.1.0 gthom@aptare.com... Sender ok
rcpt to: gthom@aptare.com
250 2.1.5 gthom@aptare.com... Recipient ok
data
354 Enter mail, end with "." on a line by itself
this is the email body
.
250 2.0.0 j0QIMUQ10566 Message accepted for delivery
$