Forgotten Password Procedure
If a user forgets a user ID or password, they can be reset using the following command, run with root/administrator privileges:
Linux:
cd /opt/aptare/utils
./updateUser.sh <currentUserId> <modLastName> <modPassword> <modRestoreWizPassword>
Windows:
C:\opt\aptare\utils
updateuser.bat <currentUserId> <modLastName> <modPassword> <modRestoreWizPassword>
For example:
./updateUser.sh admin@domain.com adminguy@domain.com Administrator newpwd newrestpwd
Login Issues
Portal Login Errors
• File system is out of disk space.
• Fully qualified URL incorrectly set up
• URL not in the local hosts file or in DNS.
• Domain incorrectly specified
• Values in Tomcat Application Server and Apache Web Server do not match what’s in DNS.
Cannot Log On To Portal
When a user can’t log in to the Portal, the reasons are usually one of the following:
• LDAP service is not running.
• There is a port conflict. Another program is listening on port 80, resulting in a port conflict. Apache Web Server needs port 80. Use the netstat command to determine the other application that’s listening on port 80, then assign that application a different port.
Troubleshooting Recommendations
The following list suggests actions you can take to determine what is causing the issue.
• Review the portal log file: /opt/tomcat/logs/portal.log. Check for “Exception” or “ERROR.”
Database Tools
C:\opt\oracle\database\tools
/home/oracle/database/tools
Telnet
• Use port 80 to test connectivity to web server.
• Use port 25 to test connectivity to email server.