Upgrading a Portal and Data Collectors (Windows) > Running the Upgrade Utility
  
Version 10.2.01P10
Running the Upgrade Utility
The following instructions assume that the Portal and Database components reside on the same server. You must be currently running APTARE IT Analytics version 9.2.01 to upgrade to APTARE Release Version 10.x.xx.
1. Ensure that all APTARE IT Analytics application services are up and running. Next, as an Administrator user on Windows, run the following command and respond to the prompts accordingly:
C:\opt\aptare\upgrade\upgrade.bat
If there are errors during the upgrade, the following banner is displayed:
##############################################################
# WARNING WARNING WARNING WARNING WARNING #
# Possible problems were encountered during the upgrade. #
# Please check the log file C:\opt\aptare\upgrade\logs\upgrade.log #
# for errors and contact Customer Support if necessary. #
##############################################################
2. If the upgrade process encountered any errors, save a copy of the log file for any correspondence with the APTARE Global Support Services. You can find the upgrade log file in the following location:
C:\opt\aptare\upgrade\logs\upgrade.log
Note: If you have installed any patches on your present APTARE IT Analytics version, check the latest IT Analytics Release Notes to verify that they are included in this release. If you are uncertain, please check with APTARE Global Support Services. In most cases, previously installed patches are included in the current release.
Note: If your upgrade fails because of an Apache version conflict, contact the APTARE Global Support Services for instructions and a link to download a new version.