Troubleshooting > Report Emails are not Being Sent
  
Version 10.2.00
Report Emails are not Being Sent
If Report Emails are not being sent:
The SMTP_HOST value in the portal.properties file does not have a running mailer.
In the portal.properties file, you can also set the authentication mode:
#Email
mail.smtp.host=172.16.1.35
mail.smtp.user=reports@domain.com
mail.password=
mail.password.encrypted=psaBt0XMnJU=
mail.smtp.auth=false
mail.from=reports@domain.com
mail.fromName=Aptare Inc.
mail.debug=false
mail.smtp.starttls.enable=false
mail.emailAs=html
For authenticated email, set: mail.smtp.auth=true
As shown in the following table, several properties can be customized:
 
mail.smtp.host
Make sure this references a running mail server.
mail.smtp.auth
Set to true to enable email authentication.
mail.debug
Used for product developers to debug mail transmission issues.
mail.smtp.starttls.enable
The SMTP Transport Layer Security extension—the encryption and authentication protocol. When a client and server that support TLS talk to each other, they can encrypt the data channel to guard against eavesdroppers.
 
Additional Email Troubleshooting Recommendations
To determine what is causing the issue.
Telnet to port 25 to test connectivity to the email server.
Typed text is in bold.
$ telnet localhost 25
Trying 127.0.0.1...
Connected to localhost.
Escape character is '^]'.
220 www.aptare.com ESMTP Sendmail 8.11.6/8.11.6; Wed, 26 Jan 2008 10:16:10 -0800
hello aptare
250 www.aptare.com Hello localhost.localdomain [127.0.0.1], pleased to meet you
mail from: gthom@aptare.com
250 2.1.0 gthom@aptare.com... Sender ok
rcpt to: gthom@aptare.com
250 2.1.5 gthom@aptare.com... Recipient ok
data
354 Enter mail, end with "." on a line by itself
this is the email body
.
250 2.0.0 j0QIMUQ10566 Message accepted for delivery
$