Login Errors
Portal Login Errors
• File system is out of disk space.
• Fully qualified URL incorrectly set up
• URL not in the local hosts file or in DNS.
• Domain incorrectly specified
• Values in Tomcat Application Server and Apache Web Server do not match what’s in DNS.
Cannot Log On To Portal
When a user can’t log in to the Portal, the reasons are usually one of the following:
• User forgot password. Change the user’s password as outlined in the Portal Online Help.
• LDAP service is not running.
• There is a port conflict. Another program is listening on port 80, resulting in a port conflict. Apache Web Server needs port 80. Use the netstat command to determine the other application that’s listening on port 80, then assign that application a different port.
Troubleshooting Recommendations
The following list suggests actions you can take to determine what is causing the issue.
• Review the portal log file: /opt/tomcat/logs/portal.log. Check for an “Exception” or “ERROR.”