Database Error Summary
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Use the Reports tab to examine the StorageConsole catalog of templates, dashboards and reports - organized by products along with user-created, and system folders. This report is located here:
System Administration Reports > Database Error Summary
This report provides a diagnostic tool for System Administrators to monitor typical operational functions. More often than not, you will be requested by APTARE Global Support Services to use this diagnostic tool and email the report to them for further investigation.
Entries in this report do not necessarily signal problems that require corrective action. For example, if a user inadvertently attempts to create a Domain Name that already exists, an entry will be written to the database error log file and also displayed in this report.
Ideally, this report will rarely list errors that require additional actions, but periodic monitoring is recommended.
Note: Given that this report extracts customer-specific database messages from a log file, System Administrators should ensure that only authorized personnel are given access to this report.
Error Number | Unique number associated with specific database errors to aid in troubleshooting issues. |
Date | Date and time the error was logged. |
Module | Defines area of the code in which the error occurred. |
Portal Error Message | Lists the message displayed on the Portal, if that is the origin of the error. |
Oracle Error Message | Lists the message displayed in Oracle, if that is the origin of the error. |
Oracle Stack Trace | Lists the SQL stack trace error, which pinpoints the line of code that encountered the error. |